Lessons learned from this research, expected in 2024-25, will be translated into recommendations for broader, systems-level policy and/or practice change that can benefit all nonprofit workers in California.
Client-facing staff in workforce development organizations have difficult jobs. People of color, and often with traumatic lived experience, are disproportionately tasked with assisting job seekers in overcoming personal and professional challenges while grappling with compassion fatigue and their own vicarious trauma. These circumstances impact these workers personally as well as strains their ability to provide the highest quality services to the jobseekers and students they serve.
In addition to these challenges, complex funding requirements, historical power dynamics and lack of existing job quality research for nonprofit workers have fostered inhibits in organizations’ infrastructure. These barriers have prevented the identification and establishment of promising strategies that can address the needs of these essential workers.
To that end, ReWork is partnering with organizations in three California regions (North San Francisco Bay Area, Fresno and Los Angeles County) to engage their frontline workers’ expertise in developing recommendations to advance the fields in this area, while learning from their organizations’ existing internal job quality efforts.